We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website or use our services. It complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

For the purpose of UK data protection legislation, our agency operates as the Data Controller responsible for your personal data.

2. Personal Data We Collect

We may collect, use, and process the following categories of personal data:

• Identity Data: Full name, company name, or job title provided via contact forms.
• Contact Data: Email address, phone number, and physical billing address.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and device details.
• Usage Data: Information about how you interact with our website, pages visited, and time spent on pages.
• Marketing & Communications Data: Your preferences regarding receiving direct marketing communications from us.

3. How We Collect Your Personal Data

We collect data through the following methods:

• Direct Interactions: When you fill out forms on our website, request a quote, or contact us directly via email or telephone.
• Automated Technologies: As you browse our site, we automatically collect Technical and Usage Data through cookies and analytics tools.

4. Legal Basis for Processing

Under the UK GDPR, we only process your personal data when we have a lawful basis to do so:

• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to a newsletter).
• Contractual Obligation: Processing is necessary to deliver services requested by you.
• Legitimate Interests: Necessary for our legitimate business interests, provided your fundamental privacy rights do not override those interests.
• Legal Compliance: Processing is required to comply with UK legal or regulatory obligations.

5. Your Legal Rights Under UK GDPR

You possess specific legal rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request the restriction of processing your data.
• Right to Data Portability: Request transfer of your personal data to another controller.
• Right to Object: Object to the processing of your data for direct marketing or based on legitimate interests.

6. Data Security & Retention

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, unauthorizedly accessed, altered, or disclosed. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal or reporting requirements.

7. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share data with trusted service providers (such as web hosting providers, CRM platforms, and payment processors) solely for operational purposes, bound by strict data processing agreements.

8. Complaints

If you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the UK data protection supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk